myLASERS Tutorials & Frequently Asked Questions

Create a myLASERS Account

To gain access to your information online, all users must create a new myLASERS account and set up multi-factor authentication (MFA). This step-by-step video will assist you in creating your new account.

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Upload Documents in myLASERS

This step-by-step video explains how to upload certain documents in your myLASERS account.

Watch the Tutorial

Set Your Communication Preferences

You can receive notifications from LASERS straight to your email or phone. Watch the tutorial to learn how to quickly view and/or adjust your notifications settings.

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Check an Application Status.

Learn how to check the status of an application or form you submitted to LASERS.

Watch the Tutorial

Submit an eForm.

Certain electronic forms (eForms) are available to fill out, sign, and submit through your myLASERS account. Watch the tutorial to learn how to submit eForms.

Watch the Tutorial

Account FAQs

Which email address should I use when registering for myLASERS?

Please use your personal email address when creating your myLASERS account.

Using your work email address can pose issues if you switch agencies and/or retire and no longer have access to that email account.

How do I sign in to my account?

Once you are registered with myLASERS, you can access your account through www.mylasers.org.

Enter the email address you used to register and click Next.
Enter your password and click Verify.
You will be taken to the multi-factor authentication page, click the send code button, enter the code you receive via SMS or phone call, and click Verify.

I forgot my password. How do I reset my password?

Forgot your myLASERS password? No worries! Follow these simple steps to reset it quickly without having to contact LASERS:

Visit the Sign In Page: Click on Need help signing in? then Forgot password? to access the password reset options.
Enter Your Email Address: Choose your preferred method for resetting your password:
- SMS Text: Receive a six-digit verification code via text message.
- Voice Call: Get a six-digit verification code through a phone call.
- Email: Receive an email with a reset link.
Verification:
- If you choose SMS Text or Voice Call, enter the received code and click Verify. Didn’t receive a code? Select Didn’t receive a code? Reset via email under the Verify button.
- If you choose Email, click the green Reset Password button in the email you receive, which will have “Account password reset” in the subject line.
Reset Your Password: On the reset screen, enter and confirm your new password, then click Reset Password.

You’re all set! If you followed these steps, you have successfully created a new myLASERS password.

Note: If you have made too many failed attempts and caused your account to be locked, you will not be able to reset your password. Please contact LASERS customer service for assistance.

Which devices can I use for myLASERS?

myLASERS works on most desktop computers, laptops, tablets or phones.

It is important that your operating system and web browser are up to date. Older versions may not function properly.

Can I use a computer at the library (or other public computer) if I do not own one?

It is preferred to use a computer you trust. However, you can be reasonably secure using a public computer at a reputable location (i.e. the library) as long as you practice safe computing.

Please follow these guidelines if accessing myLASERS on a public computer:

Use a strong password.
Sign out of your myLASERS account when you are done.
Do not leave printouts of personal information by the public computer.
Do not download any documents from myLASERS to the public computer.

Is my information safe with myLASERS?

LASERS has implemented all the latest technologies to protect your data with the implementation of Multi-Factor Authentication (MFA).

With MFA, your password and a new second factor security code will be needed to log in. The code will be sent to your phone via text or voice. This modern security feature protects your account by requiring a password (something you know) and a code sent to your phone (something you have).

With this new second factor, if a hacker steals your ID and password, they still cannot gain access to your account without having access to your phone with the security code.

Which internet browser works best for myLASERS?

For the best myLASERS experience, please use a web browser recommended below.

Current versions of Windows 10, Mac OS, Apple iOS 13 or greater, and Android 11 or greater are supported.

Additional Troubleshooting:

Make sure your cookies are enabled.
Make sure your browser is:
- on our supported browser list above.
- NOT in Compatibility Mode.
- NOT using third-party browser extensions or plug-ins.
- an officially released version. Beta or development browser versions are not supported.

Can I just call you instead of using myLASERS?

To obtain information about your account, you can call, schedule an appointment, or use myLASERS to access this information.

The advantage to using myLASERS is the information is available any time, anywhere, from any device as long as you have an internet connection.

What hours is myLASERS available?

myLASERS is available 24/7, except for Friday evenings 6:00 p.m. – Midnight.

Security FAQs

What is Multi-Factor Authentication (MFA) and why is it required?

Multi-Factor Authentication (MFA) improves security by requiring something you know (ID & password) and something you have (security code sent to your phone via text or voice call). By having these two factors, it increases the difficulty of an online hacker being able to access your account.

MFA is required for improved security of myLASERS and protection of your data.

By having these two factors, it increases the difficulty of an online hacker gaining access to your account, as they would need access to your phone.

With most online attacks occurring from a remote location, having access to a personal device to obtain the second factor is less likely.

Can I turn MFA off on my account?

No, all access to myLASERS is required to use MFA.

I don’t have a cell phone, am I able to still set up MFA?

Yes, MFA provides two options – SMS text to a mobile phone or a voice message to any phone.

Why does my MFA code or LASERS PIN code time out?

It is customary for one time codes/PINs to timeout to prevent unauthorized use by hackers.

What if someone else accesses my account or I suspect other suspicious activity on my account?

Report it immediately. Each time you log in to myLASERS, your email on file will be notified of the access to your myLASERS account. In the email, you will see a green button labeled Report Suspicious Activity. By pressing this button, you are informing LASERS of suspected activity on your account not performed by you. LASERS will review the information and may contact you to verify the report.

If you suspect activity on your account that you did not perform, you should:

Log in and verify that you are able to access your myLASERS account.
Navigate to the Profile & Security page to change your password.
You should also verify your multi-factor authentication (MFA) phone number is correct. If you are unsure, please contact LASERS Customer Services for assistance.

As always, you can also contact LASERS Customer Service to report the incident. We can assist you in deleting, locking, and resetting your account.

LASERS Customer Service is Available to Assist

Please contact a Customer Service representative Monday – Friday, 7:30 a.m. – 4:00 p.m. at 800.256.3000 (toll-free) or 225.922.0600 (local) if you need assistance with your account.

myLASERS Tutorials & Frequently Asked Questions

Create a myLASERS Account

Upload Documents in myLASERS

Set Your Communication Preferences

Check an Application Status.

Submit an eForm.

Account FAQs

Security FAQs

LASERS Customer Service is Available to Assist

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