This step-by-step video explains how to upload certain documents in your myLASERS account.
Please contact a Customer Service representative Monday – Friday, 8:00 a.m. – 4:30 p.m. at 800.256.3000 (toll-free) or 225.922.0600 (local) if you need assistance with your account.
What is Multi-Factor Authentication (MFA)?
Multi-Factor Authentication (MFA) improves security by requiring something you know (ID & password) and something you have (security code sent to your phone via text or voice call). By having these two factors, it increases the difficulty of an online hacker being able to access your account.
Why is Multi-Factor Authentication (MFA) required?
MFA is required for improved security of myLASERS and protection of your data.
By having these two factors, it increases the difficulty of an online hacker gaining access to your account, as they would need access to your phone.
With most online attacks occurring from a remote location, having access to a personal device to obtain the second factor is less likely.
Can I have Multi-Factor Authentication turned off?
No, all access to myLASERS is required to use MFA.
I don’t have a cell phone, can I still use Multi-Factor Authentication (MFA)?
Yes, MFA provides two options – SMS text to a mobile phone or a voice message to any phone.
What if someone else gets into my myLASERS account instead of me?
If you know someone has logged into your myLASERS account, please contact LASERS Customer Service to report the incident.
We can assist you in deleting, locking, and resetting your account.
Why does my MFA code or LASERS PIN code time out?
It is customary for one time codes/PINs to timeout to prevent unauthorized use by hackers.
Can I report myLASERS suspicious activity?
Yes. Each time you log in to myLASERS, your email on file will be notified of the access to your myLASERS account. In the email, you will see a green button labeled Report Suspicious Activity. By pressing this button, you are informing LASERS of suspected activity on your account not performed by you. LASERS will review the information and may contact you to verify the report.
If you suspect activity on your account that you did not perform, you should:
Which email address should I use when registering for myLASERS?
LASERS suggests using a personal email address to register with myLASERS. Using your work email address can pose issues if you switch agencies and/or retire and no longer have access to that email account.
Why is Member Self-Service changing to myLASERS?
The Member Self-Service system is being completely redesigned to include new features and improved security. The revamp of Self-Service provides an opportunity to rename our system to myLASERS. With myLASERS, you will have a new user experience and enhanced security.
Is my information safe with myLASERS?
LASERS has implemented all the latest technologies to protect your data with the implementation of Multi-Factor Authentication (MFA).
With MFA, your password and a new second factor security code will be needed to log in. The code will be sent to your phone via text or voice. This modern security feature protects your account by requiring a password (something you know) and a code sent to your phone (something you have).
With this new second factor, if a hacker steals your ID and password, they still cannot gain access to your account without having access to your phone with the security code.
Which devices can I use for myLASERS?
myLASERS works on most desktop computers, laptops, tablets or phones.
It is important that your operating system and web browser are up to date. Older versions may not function properly.
How do I get to myLASERS?
When myLASERS is available in December, go to lasersonline.org and click on the myLASERS button at the top.
Which internet browser works best for myLASERS?
The system requirements are listed on the right side of this page.
Can I just call you instead of using myLASERS?
To obtain information about your account, you can call, schedule an appointment, or use myLASERS to access this information.
The advantage to using myLASERS is the information is available any time, anywhere, from any device as long as you have an internet connection.
Why is LASERS promoting the use of myLASERS?
myLASERS provides an easy way to access your account information at any time, anywhere, and from any device.
Can I use a computer at the library (or other public computer) if I do not own one?
It is preferred to use a computer you trust. However, you can be reasonably secure using a public computer at a reputable location (i.e. the library) as long as you practice safe computing.
Please follow these guidelines if accessing myLASERS on a public computer:
What hours is myLASERS available?
myLASERS is available 24/7, except for Friday evenings 6:00 p.m. – Midnight.
For the best myLASERS experience, please use a web browser recommended below. Current versions of Windows 10, Mac OS, Apple iOS 13 or greater, and Android 11 or greater are supported.
